Why We Should Stop Calling it the "Hospital of the Future"

Posted December 2, 2014

75 percent of Medicare-eligible hospitals are set to realize increased penalties and decreased reimbursement rates in the next federal fiscal year. Knowing this, hospitals looking to proactively avoid readmissions are looking at hospital design now more than ever.

Competitive hospitals have already implemented technology that supports this endeavor. Leaders at these facilities have already stepped back and assessed their patients’ needs. These proactive care leaders see hospitals as a place that can evolve to be one that’s truly integrated into a community.

These care leaders know how integration starts with the experience patients have entering a hospital, during their stay, as well as after they leave.

From the waiting room, to the tools patients are equipped with upon discharge, patient experience design has never been as important as it is today.

Redesigning the Patient Experience for Higher Quality of Care

Patient-centric hospitals recognize how technology has the potential to improve (or hurt) provider-patient communication and interaction. But technology can also transform techniques, treatment compliance, and the ability of a patient to self-manage. Last, it also directly affects our continuity of care.

It’s not just the “hospital of the future.” (The future is here.)

Many hospitals have already successfully implemented initiatives aimed at evolving workflow design, and bettering the patient experience.

Berger Health System, in Circleville, Ohio, is one such hospital and community healthcare system that recognizes the value of delivering care at the right time, in the right way, for its patients. MedaCheck is one such solution, enabling Berger to support patients and families as they overcome common barriers to proper care. MedaCheck also works to provide patients with increased access to information at the right time post-discharge.

As a 2013 Top Performer on Key Quality Measures, recent numbers released by the government show Berger continues to make improvements in fighting the number of hospital readmissions, in part thanks to MedaCheck and other key initiatives Berger has implemented.

“We have implemented evidence based care protocols to provide care during the hospital stay and they are continued when our patients are discharged from the hospital,” explains Dr. Keith Holten, chief medical officer for Berger Health System.

“We maintain a relationship with our patients through their community care transition,” he adds.

With an ongoing focus to support and help patients remain on the path to recovery after they have left the hospital, Berger understands the value of intentionally shaping the patient experience—an experience that doesn’t just end when they leave the hospital.