FAQ

Before You Purchase

How does MedaCheck remind me if I forgot to take my medicine?

We call it our “progressive reminder system.” MedaCheck’s personalized reminder and support system provides you with the timely information you need in order to take all your medications as instructed.

When it is time to take your medication, the MedaCheck tablet will beep, showing your medication through a photo and in writing so that you know exactly which medication should be taken. If for some reason you fail to notify the MedaCheck tablet that you have taken your medication as prescribed (in a matter of 30 minutes), the on-call, MedaCheck Care Team will call you to remind you to take your medication.

MedaCheck improves connectivity between you and your (informal or formal) caregiver so that they can stay up-to-date on whether you have taken your medication as instructed. MedaCheck also optimizes communication between you and your provider/care team/caregiver by providing real-time feedback. If you do fail to provide this feedback, the designated contact (in many cases the caregiver) will be notified via call or text, informing them you have missed a dose.

Stay better connected with your loved ones and with your health care provider(s) by using MedaCheck.

I'm not comfortable with modern technology. Is MedaCheck still right for me?

MedaCheck is committed to ease of use and simplicity. Unlike other apps or devices, MedaCheck does not require users to have familiarity with modern technology. MedaCheck is a “response only” device. When the device beeps, a user just touches the screen to signify that each medication has been properly taken.

The setup process for MedaCheck is meant to be as frictionless as possible.

I'm looking to utilize MedaCheck for patients. Is MedaCheck right for our practice/facility?

MedaCheck is currently being used for people with complex medications, and to help manage chronically ill and elderly patients.

Our platform can be specifically designed for a variety of other settings across the medical neighborhood, and/or those facilities looking to increase their touch points and ability to empower patients. Those include medical practices or administrators in the telehealth/ telemedicine arena, healthcare providers, health insurers, PCMHs, ACOs, Assisted Living Facilities, as well as a host of pharmaceutical applications.

Patient-specific directions for how to properly administer each drug, ongoing patient education, and tailored messages for patients can also be built into our system for specific situations. MedaCheck better connects care teams and patients, and it is our goal to help patients stay living at home, as long as possible.

How many medications would I need to be taking to benefit from using MedaCheck?

Anyone who has at least one medication or treatment can benefit from MedaCheck. We also have users that are taking over twenty medications a day. No matter the number of medications you take, MedaCheck’s progressive reminder system provides both clarity and peace of mind for users.

My internet connection is poor. Can I still reply on MedaCheck?

Utilizing one of the broadest cellular carriers, MedaCheck will work without error thanks to reach that spans across 98% of the US. This means that if you can get a cellular signal, MedaCheck’s progressive reminder system will work for you.

Multiple people in our household could use MedaCheck. How many MedaCheck devices should we order?

Each individual person must have their own, dedicated MedaCheck device. We created MedaCheck with the user in mind—and this is the easiest way to track your individual medications and to avoid any possible confusion in the process.

What is the MedaCheck warranty?

This applies to MedaCheck Tablet sold and purchased in the United States of America only. This warranty applies only to products that are new on the date of purchase from an authorized MedaCheckproduct reseller. Please keep the original purchase invoice and warranty card for future service requests. The warranty does not cover any monitor, batteries, free or special bundled accessories, which may have been delivered together with your MedaCheckTablet.

MedaCheck LLC warrants Tablet (Products) excluding (free) bundled accessories that may be delivered together with the Product, to be free from defects in materials and workmanship for a period of 12 month(s) depending on your specific model. If the product fails during normal and proper use within the warranty period MedaCheckwill, subject to exclusions and at MedaChecks’ discretion, repair or replace the product or components. Any products and or components repaired or replaced by MedaCheck will be under warranty for the remaining period of warranty or for no less than 3 months. This warranty applies only to products that are new on the date of purchase from an authorized MedaCheck product reseller. The Tablet product line is covered under a parts and labor repair or buffer exchange warranty for hardware, manufacturing, and/or power related issues, excluding power surges and/or electrical spikes. This MedaCheckwarranty does not include failure caused by improper installation, operation, cleaning or maintenance, accident, damage, misuse, abuse, non- MedaCheck modifications to the product, any software programs, normal wear and tear or any other event, act, default or omission outside MedaChecks control.

Software Support

Your MedaCheck product is supplied with pre-installed software. If you have any related technical problems when using your MedaCheck product, we suggest you check the manual or MedaCheck support web site to carry out preliminary trouble shooting. MedaCheck will be limited to support your product if the operating system has been altered. Third party software may require support from such vendors.

Tablet Shipping Terms

MedaCheck Tablet products feature one-way ground shipping terms. Customer shall be responsible for any and all freight costs associated with sending in your product for service, and MedaCheck will cover the freight cost of shipping back to the customer after warranty service and/or repairs are completed.

This product line features models that are eligible for the warranty extension program. Please contact your regional distributor, regional reseller, or regional MedaCheck Service facility for more information.

General Product Warranty Service Terms

During the Limited Warranty Period as stated above, MedaCheckwill, at its sole discretion, repair or replace any defective component. All spare parts or modules removed under this limited warranty period become the property of MedaCheck. The terms and conditions of this Limited Warranty constitute the complete and exclusive warranty agreement between you and MedaCheck for the product and supersede any prior agreement or representations made in any MedaCheck sales document, literature or advice that may be provided to the customer by any MedaCheck representative in connection with the customer’s purchase of the product. No change to the conditions of this Limited Warranty is valid unless it is made in writing and signed by an authorized MedaCheck representative.

Limitations of Liability

If the product fails during normal and proper use within the warranty period, MedaCheck will, at its discretion, repair or replace the defective parts within the product, or the product itself, with items that are functionally equivalent to that as originally supplied, or better, during the warranty period defined for the model, using new or refurbished parts or units. If the product is under warranty, the ownership of the replaced defective parts will automatically be transferred to MedaCheck. All components repaired or replaced by MedaCheck will be under warranty for the remaining period of your warranty. MedaCheck will recover the originally configured operating system bundled with the product if the hard drive is to be replaced. MedaCheck will not be liable to restore or transfer the user’s data or programs from the original hard disk.

THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, MedaCheck SPECIFICALLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE.

IF THIS PRODUCT FAILS TO WORK AS WARRANTED ABOVE, THE CUSTOMER’S SOLE AND EXCLUSIVE REMEDY MedaCheck SOLE LIABILITY SHALL BE REPAIR OR REPLACEMENT. MedaCheck MAXIMUM LIABILITY UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION UNDER NORMAL USE. ALL MedaCheck WARRANTY TERMS AND AGREEMENTS ARE NON-TRANSFERABLE AND ONLY APPLY TO THE ORIGINAL UNIT AND ORIGINAL PURCHASER. MedaCheck IS NOT LIABLE FOR A CLAIM MADE BY A THIRD PARTY OR MADE BY YOU FOR A THIRD PARTY.

​Exclusions from this Limited Warranty Service

MedaCheck does not warrant uninterrupted or error-free operation of this product. Any technical or other support provided for the product under warranty, such as assistance via telephone with “how-to” questions and those regarding product setup and information will be provided without warranties of any kind. The warranty only covers failures or malfunctions that occur during the warranty period and under normal use conditions as well as any material or workmanship defect.

The warranty will not apply to or be valid under conditions including but not limited to the following:

​a) The serial number of the MedaCheck product, components or accessories has been altered, cancelled, removed, or otherwise not valid as identified by MedaCheck;

b) The product has been tampered with, repaired and/or modified by non-authorized personnel;

c) The product warranty seals have been broken or altered;

d) There is damage caused by natural disaster, intentional or unintentional misuse, abuse, neglect, acts of war, improper maintenance, or use under abnormal conditions;

e) There is damage caused by accidental drops, spills, fire, or power surges.

f) There is damage from improper installation, improper connection, or use of parts and/or components not manufactured or sold by MedaCheck;

g) There is damage from use outside of the operation or storage parameters or environment detailed in the User’s Manual or reasonably acceptable for similar product usage models deemed industry standard best practices;

h) There is damage to or loss of any program, data or removable storage media, or if there are costs from recovering any program or data;

i) There is damage from third party software or from virus(es);

j) There is software loss or data loss that may occur during repair or replacement.

k) Support and costs involved to install or configure the product for any third party software application or hardware device, or network/wireless configuration.

l) Due to technology limitations, some devices (e.g. DVD ROM and software player may not play certain titles if applicable to your product) may be limited or not compatible with the MedaCheck product. These limitations are common to defined standards within the hardware industry and are not specific to your MedaCheck product.

m) You have failed to follow all return materials authorization (“RMA”) instructions provided to you by MedaCheck.

If Service is required:

Returning your product to MedaCheck during the warranty period does not automatically mean that it will be repaired free of charge. Upon receiving your product, MedaCheck reserves the right to check the validity of your warranty and your request for warranty service. Neither MedaCheck, MedaCheck’ Service Centers, MedaCheck’ Authorized Service Providers, nor your authorized MedaCheck product reseller are responsible for any of your confidential, proprietary or personal information contained in the product which you return to MedaCheck for any reason. You should remove all such information from the product prior to its return. MedaCheck is not responsible for damage or loss of any personal data, programs, or removable storage media. MedaCheck is not responsible for the restoration or reinstallation of any data or programs other than software installed by MedaCheckwhen the product was manufactured.

Before contacting MedaCheck:

Back up all your personal data and remove any confidential, proprietary information on the hard drive. MedaCheck will not be responsible for any loss of your own programs, data or information.

If you received an error message, write it down with the fault description and include it with the product.

Retrieve the following information from yourMedaCheckproduct: operating system version, BIOS version, and notify if you have made any recent hardware or software changes.

Ensure you have the following information readily available: your MedaCheck product’s model name, serial number, sales invoice/receipt with date of purchase and warranty card. You will be required to provide proof of purchase before warranty service can be performed.

Make sure you are in front of your MedaCheck product and have your product turned on (if possible) when you call to perform troubleshooting procedures.

When preparing your product for shipment to MedaCheck, you will need to observe the following:

​MedaCheck recommends that the product be returned in its original packaging. The original packaging will provide better protection for your product during transit. Warranty may be voided if the product is damaged due to improper packaging. Original packaging may not be retuned once service is completed.

Please do not send in anything but the product itself unless specially requested by MedaCheck. Any other items and accessories included in the package received by MedaCheck will be treated as packaging material, and may not be returned.

Are you available internationally?

At this time, we are not available internationally. We’ll keep you notified as soon as this changes.

What happens if I'm away from my MedaCheck device or traveling?

If you are traveling, let the MedaCheck team know! We will help you stay on track by giving you daily calls to ensure that you are not having any problems during your time away from your device.

If you are traveling within the US, and want to take your MedaCheck device with you, then you just need to plug it in when you arrive at your destination.

Your Security & Privacy

How secure is my personal information?

MedaCheck is secure and HIPPA Compliant. We have instituted safeguards to check that our internal procedures meet our high policy standards. We use different technologies to safeguard your information, such as secure web servers and using other firewalls to ensure that your health information cannot be accessed without appropriate authorization. We also use our best efforts to be sure that third parties who work with us as our agents to make this site and its contents available to you, and to fulfill your orders and requests, agree to protect personal information that they must access in order to serve our site and our visitors.

How does MedaCheck manage internet security?

Any device that is issued by MedaCheck is running on a private network which is only accessible by HIPAA-compliant, MedaCheck personnel. The MedaCheck network is HIPAA compliant and secure, meaning your personal information is both private and secure.

What is your privacy policy?

Effective Date: May 6, 2014

At Medacheck, we care about your privacy and we are committed to informing you in detail about the Internet policies and practices which we have adopted to protect your privacy so that you can feel confident about how we handle the personal information you entrust to us online. By visiting www.medacheck.com, you are accepting the practices described in this Privacy Policy.

While we do not intend to make changes to our policies very often, it is always a good idea to double check when you visit our site to be sure that you have read and agree with our most current policy statement. We will not make any changes that have retroactive effect unless legally required to do so.

The content on our web sites may include surveys, reply forms, or opportunities to make purchases online. Because you are able to access certain services and order services relating to prescription medications through medacheck.com, you may be asked to provide us with your health information so that we may process your request. We understand the sensitive nature of such information and respect your privacy by keeping it confidential in accordance with laws and our policies.

Please take a moment to review our policy in detail. Below is a summary.

1. We use your personal information to fulfill your requests and serve you better. We do not share your personal details with outside third parties without your consent.

2. We will only send you materials you have indicated you want to receive, and we will honor your opt-out requests.

3. We use cookies and page tags to help us understand the features that apply to visitors, provide better functionality, and offer you personalized content.

4. We adopt careful procedures to protect your data, and use special care to protect the credit card data you give us when you shop online.

5. We reserve the right to use or disclose information in certain circumstances, such as to satisfy a legal request or protect our property.

Types of Information We Collect

We may collect and store the following types of information:

  • Your name, address, e-mail address, or other contact, billing or shipping information;
  • Demographic information about you (such as age, gender, etc.), or other taste or preference information you may provide;
  • Information about your Internet activity on our sites (such as clicks, page view and browser information), as well as information about the address or URL of the website that brought you to medacheck.com;
  • Other information from your interaction with our site or the content of our site, including for example, how you may interact with advertising placed on our site, your participation in a chat room or comments you may leave on our site; and
  • When you enroll for services or order products or hardware through medacheck.com, our registration process requests that you provide certain health-related information that we need to process your order and perform the services. The types of personal information that you may be asked to provide include your name, address, phone number, e-mail address, date of birth, billing/shipping information (credit card number, shipping address), and prescription drugs that you may be taking.

How We Collect Your Information

We collect personally identifiable data when you choose to provide information about yourself to us. For example, visitors may choose to submit personally identifiable information, including medical information, to place an order or obtain other information. Once you voluntarily elect to provide or submit this information, you consent to the collection and storage of that information by us.

We also collect information through the use of certain technologies, like cookies, page tags or web beacons. “Cookies” are data files that a web site sends to your computer while you are viewing the site. These data files include information that allows our site to remember important information that will make your use of the site more efficient and useful to you. Our sites use cookies for a variety of purposes. We use cookie technology and IP addresses to obtain non-personal information from on-line visitors, and also to provide registered visitors with the best possible personalized on-line experience.

Visitors to our sites use different web browsers and different computers. To make your visits as easy as possible with the technology you use, we automatically keep track of the type of browser (e.g., Internet Explorer, Netscape) and operating system (e.g., Windows, Macintosh) used by a visitor, and the domain name of the visitor’s Internet service provider. We also track the total number of visitors to our site in an aggregate form to allow us to update and improve our site; personally identifiable information is not extracted in this process. This data tells us if more visitors prefer certain features or areas to others, which helps us keep our site fresh and interesting to the majority of our visitors. If you don’t want cookies, your Internet browser can be configured to warn you each time a cookie is being sent or turn off all cookies through your browser. (Check your browser HELP menu to learn the correct way to change or update your cookies.) If you disable cookies, you may be unable to access some of the features noted above.

Some of the pages on our site and e-mail updates may contain electronic images called Page Tags, sometimes known as one pixel GIFs, clear GIFs or pixel tags. These allow us to count visitors who have viewed our pages. In promotional e-mail messages or newsletters they allow us to count how many subscribers have read them. Web page tags allow us to develop statistical information about the activities and features that most interest our consumers for the purpose of providing more personalized content. They are not used to access personally identifiable information without your consent.

What do we do with this information?

Providing personal information is up to you, our visitor. Personal information is used solely by us, and our affiliates, agents or business partners who help make this site and its content and the products and services at this site, available to you. We collect personally identifiable information to perform services you may request or purchase; to e-mail you with updates, news, offers or promotions; to respond to your questions or comments; to register you for certain features; to provide personalized content or information that may be of interest to you; to process any orders you may submit for products or services; to improve customer services; to monitor the integrity and security of our site; and to send out brochures and other information on our products or our company.

With respect to information you provide to us about your prescriptions, we will not intentionally release this information other than to you, Medacheck and its subsidiaries, our agents (such as third party service providers), your authorized representative, or your prescriber or other authorized medical professional. We may forward your prescription information to other individuals or entities that you designate so that we can facilitate other services regarding your prescriptions or medications.

If requested by law enforcement officials or judicial officers to provide medical or health information on individuals, we may without your consent provide such information. We reserve the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to conduct investigations of consumer complaints or possible breaches of law, to protect the integrity of the site, to fulfill your requests, in connection with a sale of our assets (or similar transaction) or to cooperate in any legal investigation. We may remove personally identifiable information and use the remaining aggregate data for statistical, research or business planning purposes.

We ask visitors providing e-mail addresses to let us know if they would like further information or updates from us or our site; only those who request it will receive follow-up e-mail or other communications from us. We may also ask if you would like to receive information about other products available from members of our family of companies. Only those who expressly ask to receive such information online will get it. We also offer visitors an “opt-out” option at any time they wish to cease receiving e-mails or other information from us. We may purchase and use opt-in e-mail lists to contact potential customers. We will honor opt-out requests and ask those providing lists to confirm that e-mail contact information is provided only for those consumers who have expressed a desire to receive offers and information by e-mail.

Third Party Service Providers

In some circumstances, we may share your personally identifiable information with third party service providers to provide you with content and services that may be of interest to you, to allow us to improve your overall customer experience, or to assist us in performing the services or otherwise fulfilling your orders. We may occasionally ask you if we may share information with other trusted third parties. We will let you know at the time the information is collected if such third-party sharing is anticipated, will identify the types of businesses at the area of collection, will describe the information we will share (like your mail or e-mail address) and will only share data if you agree. We will share personal data only with those who have agreed to follow careful policies.

What about links to other sites?

We may offer links to other sites outside Medacheck. However, we try to link only with sites that share our values. You should always check the privacy policy of any linked site to understand their information collection practices, including how they may use cookies. We are not responsible for the content or information collection policies of sites operated by other companies. If you visit another site, you should review their privacy and other policies.

Your Controls and Choices

We provide you the ability to exercise certain controls and choices regarding our collection, use and sharing of your information. In accordance with applicable law, your controls and choices may include the following: you may correct, update and delete your registration account; you may change your choices for subscriptions, newsletters and alerts; you may choose whether to receive from us offers and promotions for our products and services, or products and services that we think may be of interest to you; you may choose whether we share your personal information with other companies so they can send you offers and promotions about their products and services; you may request access to the personal information we hold about you and that we amend or delete it and we request third parties with whom we have shared the information do the same; you may exercise your controls and choices, or request access to your personal information, by contacting our webmaster at privacy@medacheck.com, or by following instructions provided in communications sent to you.

Please be aware that, if you do not allow us to collect personal information from you, we may not be able to deliver certain products and services to you, and some of our services may not be able to take account of your interests and preferences. If you have questions regarding the specific personal information about you that we process or retain, please contact our webmaster.

Does Medacheck collect information from children?

Medacheck’s website is not intended or designed to attract users under the age of 13. In light of this policy, we do not collect personally identifiable information from any person we know to be under the age of 13.

How secure is my credit card information and other transaction information?

We care about the safety and security of your transactions and other information you may submit. We use SSL (Secure Sockets Layer) to communicate with your browser software when you order from us online and thereby provide us with credit card or similar information. SSL is the industry standard security protocol, which makes it extremely difficult for anyone else to intercept your credit card/transaction and order information that you send us when you submit your online order. Otherwise, the transmission of information to and from us is not encrypted or secure. We take precautions to safeguard your credit card data in our internal systems.

How secure is my other personal information?

We have instituted safeguards to check that our internal procedures meet our high policy standards. We use different technologies to safeguard your information, such as secure web servers and using other firewalls to ensure that your health information cannot be accessed without appropriate authorization. We also use our best efforts to be sure that third parties who work with us as our agents to make this site and its contents available to you, and to fulfill your orders and requests, agree to protect personal information that they must access in order to serve our site and our visitors.

It is important for you, however, to protect against unauthorized access of your medical information that may reside with us. Please ensure that you safeguard your password and sign off when finished using a shard computer.

Changes to this Privacy Policy

From time to time, we may revise this Privacy Policy. Any changes in our Privacy Policy will be prominently posted on the privacy policy section of the Medacheck web site so that you are aware of any changes in the data we collect and how we use it.

In addition, if you have registered with us and provided a valid email address, we will notify you by email of any significant changes to this Privacy Policy. If there are material changes in the information we collect or how it is used, you will be given the opportunity to opt-in to these new uses if your information was collected prior to the change in this policy. If you do not elect to opt-in to any new uses of your information, please be assured that your information will continue to be subject to the privacy policies in effect at the time your information was collected.

Comments and Questions

If you have questions or comments about this privacy policy, please do not hesitate to contact us at privacy@medacheck.com.

Notice to California Residents:

If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information by Medacheck and its related companies to third parties for the third parties’ direct marketing purposes. As explained elsewhere in this Privacy Policy, Medacheck will not sell or transfer your personal information with third party companies for their direct marketing purposes without your consent. If you are a California resident and wish to obtain further information about how we comply with this statute or who have questions more generally about our Privacy Policy and our commitment to ensuring the privacy of our customers, please do not hesitate to contact us at privacy@medacheck.com.

Shipping

I just ordered my MedaCheck device. What happens next?

Once your order has been placed, your MedaCheck device will be shipped to you. Once your MedaCheck device is ordered, your package should arrive by the estimated delivery date in your confirmation e-mail. If not received by the date indicated, please allow for an additional 2 business days for your device to be delivered. If the device has still not arrived, please email us at info (at) medacheck.com or call us at 513.202.3628.

Once your device arrives, you will create your patient profile in our secure and HIPPA compliant website. Your patient profile includes basic information such as name, address and contact information. Next, your tablet will walk you through setting up your medication schedule.

If at any time the MedaCheck progressive reminder system alarms and reminds you of your medication, but you forget to take your medication, then the MedaCheck Care Team will contact you to by phone to remind you it is time to take your medication.

I purchased my device. How long does shipping take?

Once your order has been placed, MedaCheck will e-mail you with the details about your order.

Orders typically ship within 24-48 hours from the time we have spoken to you about your ongoing prescriptions. The device cannot be shipped until this process occurs.

Free Shipping: expected delivery in 5-7 business days after prescription processing has taken place.

After Ordering and Setup

Who can setup a MedaCheck tablet?

Anyone can set up a MedaCheck tablet, assuming you are comfortable giving them a list of your medications. All you need is access to the Internet, your MedaCheck tablet, and your list of medications with the schedule for each.

How long does it take to setup my MedaCheck tablet?

It can depend on how many medications you will enter, but on average, it only takes 5 minutes to setup your device.

What do I need to setup a tablet?

Internet access, a MedaCheck tablet and your medications, including when they are taken each day. Here is a less-than 5 minute video on how setup works: MedaCheck setup directions.

Other Common Questions

How do I get in contact with MedaCheck

For customer or caregiver inquiries, email us at info(at)medacheck.com or call us at 513.202.3628

For press inquiries or partnerships, email us at info(at)medacheck.com

To find us in social, visit our home page and click the icons for each social communications platform.

What should I know about medication management, and what is medication adherence?

Medication adherence is the term used for “sticking” to your prescription or treatment as instructed. Not adhering to your daily medication is referred to as non-adherence. For you or a loved one/family member in your life, non-adherence can include:

  • Not filling or re-filling a prescription as needed
  • Stopping the medication at the wrong time
  • Stopping a medication before you should
  • Taking more or less (or skipping doses) of the prescribed medicine

MedaCheck helps with the management of your ongoing medications by:

  • reminding patients when it’s time to take their medication;
  • providing relevant, information on each medication, such as precautions, patient-specific directions, and other crucial information to take your medication as instructed;
  • providing reminders that include follow-up calls from MedaCheck’s Care Team (call center) when users have not indicated they took their prescription(s) as instructed.

As a caregiver, what should I do if a family member/person has an issue with their medication?

Users should always speak with a medical professional, including, but not limited to, their doctor, pharmacist, specialty care providers, or other health care practitioners.

Any changes with ongoing medication should be brought to MedaCheck’s attention so that the reminder system can reflect any and all changes to your medication regime.

Do you have help with setup?

Yes, here is a video that walks you through how you can setup your device.